This Privacy Policy explains how my3win2u collects, uses, stores, and protects your personal data when you access or use our Platform. We are committed to handling your information with care, transparency, and in accordance with applicable data protection principles.
my3win2u ("we", "us", "our") operates the online sportsbook and live casino platform accessible at https://my3win2u.cam (the "Platform"). As part of providing our services to Members across Malaysia, we necessarily collect and process certain categories of personal data. This Privacy Policy sets out, in clear and transparent terms, precisely what data we collect, why we collect it, how we use it, and what rights you hold in relation to it.
This Policy applies to all persons who access the Platform, including registered Members and casual visitors. It should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference.
By creating a my3win2u Account, depositing funds, or otherwise making use of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. Where we rely on consent as a legal basis for processing, you retain the right to withdraw that consent at any time.
Our commitment: my3win2u does not sell, rent, or trade your personal data to third-party commercial advertisers under any circumstances. Your data is used solely to operate your Account, process transactions, provide support, and meet our compliance obligations.
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that directly or indirectly identifies a living individual, including name, contact details, identification documents, financial information, and behavioural data collected on the Platform. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, erasure, or destruction. |
| "Controller" | my3win2u, as the entity that determines the purposes and means of processing your Personal Data. |
| "Member" / "User" | Any individual who has registered an Account on the Platform or who accesses the Platform in any capacity. |
| "Account" | The personal registered account created by a User on the Platform to access betting and gaming services. |
| "Cookies" | Small text files placed on your device by the Platform to store preferences, session data, and analytical information. |
| "Third-Party Processor" | Any external service provider engaged by my3win2u to perform processing activities on our behalf, including payment processors, KYC verification providers, and analytics services. |
We collect the following categories of personal data in the course of operating the Platform and providing our services to you:
We collect personal data through the following methods:
my3win2u processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Administration | Creating, maintaining, and securing your Account; processing login authentication and Account updates. |
| Service Delivery | Processing deposits and withdrawals, settling wagers, applying bonuses, and providing access to sportsbook and live casino features. |
| Identity Verification | Conducting KYC checks to verify age (21+), identity, and eligibility in compliance with applicable regulatory requirements. |
| Anti-Money Laundering | Monitoring transactions and Account behaviour to detect and report suspicious activity in accordance with applicable AML obligations. |
| Customer Support | Responding to enquiries, resolving disputes, and managing complaints submitted via live chat, WhatsApp, WeChat, or email. |
| Responsible Gambling | Monitoring betting behaviour to identify indicators of problem gambling and administering self-exclusion and limit requests. |
| Platform Improvement | Analysing aggregated usage data to improve Platform performance, betting market availability, and user experience. |
| Marketing Communications | Sending promotional offers, bonus notifications, and product updates to Members who have opted in to such communications. You may opt out at any time. |
| Legal & Compliance | Complying with applicable laws, responding to lawful regulatory requests, and enforcing our Terms & Conditions. |
We process your personal data on the following legal grounds:
my3win2u does not sell, rent, or commercially disclose your personal data to third parties. We may share your data only in the following limited circumstances:
We engage trusted third-party service providers who process data on our behalf under strict contractual data processing agreements. These include KYC verification providers, payment gateway operators (including those facilitating DuitNow, FPX, Maybank2u, Touch 'n Go eWallet, Boost, and GrabPay transactions), fraud detection services, and customer support platform providers.
We may disclose personal data where required to do so by applicable law, court order, or at the direction of a competent regulatory or law enforcement authority. Such disclosures are made only to the extent required and with appropriate safeguards where possible.
In the event of a merger, acquisition, or sale of all or substantially all of our business assets, personal data held by my3win2u may be transferred to the acquiring entity. Members will be notified of any such transfer and the applicable privacy terms.
We do not share: Your betting history, financial data, or identity documents with any third-party commercial advertisers, data brokers, or marketing networks. These categories of data are strictly limited to operational and compliance purposes.
The Platform uses cookies and similar tracking technologies to operate core Platform functions, remember your preferences, analyse usage patterns, and maintain session security. The following categories of cookies are used:
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality available to you on the Platform.
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. As a general guide:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
my3win2u employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, misuse, alteration, or destruction. These measures include:
While we take reasonable and appropriate steps to safeguard your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your my3win2u Account and to enable two-factor authentication. Notify us immediately if you suspect any unauthorised access to your Account.
As a Member of my3win2u, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 15.
You may request a copy of the personal data we hold about you at any time. We will respond to access requests within a reasonable period, typically within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain Account details directly through your Account dashboard.
Subject to applicable legal retention requirements, you may request that we delete your personal data. Please note that where data is required to be retained for AML or regulatory compliance purposes, we may not be in a position to fulfil erasure requests in respect of those specific data categories.
In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a data accuracy dispute is being resolved.
Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To opt out of marketing communications, use the unsubscribe link in any marketing email or contact our support team.
Where processing is carried out on the basis of consent or contractual necessity, and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of the rights listed above, please contact our Data Support team at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request" and include your registered email address and Account username to allow us to identify your account securely.
The Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of our KYC process for all registered Members.
If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered an Account on the Platform, please contact our support team immediately.
21+ Only. Registration and use of the Platform is restricted to persons aged 21 and above. For players aged 21 and above only. Please gamble responsibly.
The Platform may reference or integrate with third-party payment services including DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, and GrabPay for the purpose of processing deposits and withdrawals. Each of these services operates under its own privacy policy, and my3win2u is not responsible for the data practices of these independent providers.
We recommend that you review the privacy policies of any third-party payment provider you use to transact with your my3win2u Account. Your use of a third-party payment service is governed by that provider's terms and privacy practices, and my3win2u accepts no liability in that regard.
my3win2u reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, we will notify registered Members by email to their registered address and by posting a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this page.
Your continued use of the Platform following notification of an update constitutes your acknowledgement of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we handle your personal data.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how my3win2u handles your personal data, please contact us through the following channels:
For responsible gambling enquiries, self-exclusion requests, and deposit or loss limit adjustments, please refer to our dedicated Responsible Gambling page.
Your personal data is never sold, rented, or commercially disclosed to third-party advertisers or data brokers. Full stop. It is used only to operate your Account and meet our compliance obligations.
All data transmitted between your device and the Platform is protected by bank-grade 256-bit SSL/TLS encryption. Your financial information and KYC documents are stored encrypted at rest.
Access, correct, restrict, or request deletion of your data at any time. Withdraw marketing consent with a single click. Our support team responds to all data rights requests within 30 days.
Payment data from Malaysian providers — Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, and FPX — is handled with strict purpose limitation. We do not store full bank account credentials on our servers.
We keep your data only as long as necessary. KYC documents are retained for 5 years post-Account closure as required by AML regulations. Marketing data is deleted upon consent withdrawal.
When this Privacy Policy changes in a material way, we notify you by email before the changes take effect — not buried in a footnote after the fact. You always know what we do with your data.
Transparent terms, honest odds, instant MYR payouts via DuitNow and FPX, and a privacy policy that puts you in control. That's my3win2u for Malaysian players, from Kuala Lumpur to Johor Bahru.
For players aged 21 and above only. Please gamble responsibly.